aeronauticamilitareofficialstore.it is the only website authorized to sell official Aeronautica Militare products.
All the products offered therein are therefore original and purchased directly from the manufacturer. aeronauticamilitareofficialstore.it is the official dealer of all the products and brands on this website. The products sold are, therefore, accurately selected according to strict quality control standards.
aeronauticamilitareofficialstore.it makes it possible for customers to purchase only garments already available in stock. It is not possible to order items that are not already available. Consequently, any order containing an item that, in the meantime, has become unavailable, even by mere mistake, will be cancelled.
The contract is finalized as soon as aeronauticamilitareofficialstore.it receives the order sent by the Customer via computer. As soon as the contract is finalized, aeronauticamilitareofficialstore.it commits to sending the ordered products to the customer, under the terms and restrictions listed in the present document, by always reserving the right to refuse orders from customers without adequate solvency guarantees or not falling within the "final consumer" category or, finally, if for any reason the ordered product is not available for sale.
All the provisions of the present Terms of Sale are accepted unconditionally upon Order confirmation and the Customer commits to respecting them in his/her relations with aeronauticamilitareofficialstore.it.
Therefore, by placing the Order, the Customer confirms that they are fully aware of and fully accepts these Terms, as well as other information to be found in the webpages listed here and/or those whose link is provided.
1 - PAYMENT
1.1 Payment methods
The item purchased must be paid upon order confirmation by using the following methods: credit card, PayPal or bank transfer.
Credit card: there are no commissions or risks. Credit card data is encrypted during transmission and managed directly by the PayPal payment platform. aeronauticamilitareofficialstore.it will never be able to access it in any way.
PayPal: To pay with PayPal, the Consumer is required to create an account, confirm the e-mail address and add a payment method to the account itself. Through PayPal, it is possible to make installment payments managed directly by the service provider. PayPal does not require financial and/or personal information to be shared at every purchase.
Bank Transfer: The bank details necessary for the successful completion of the transaction will be displayed during the payment process. Upon crediting the transfer to its account, aeronauticamilitareofficialstore.it will dispatch the order. It is crucial to specify the buyer's name and the order number indicated in the order confirmation email as the payment reference.
Customers using this payment method are reminded that if the bank transfer is not credited within 15 (fifteen) business days from the order placement, aeronauticamilitareofficialstore.it reserves the right to cancel the order.
Please be advised that, for each bank transfer, the Customer is responsible for covering any associated bank expenses. Therefore, it is necessary to instruct the bank accordingly. The amount transferred must match the total order cost.
2 - VAT EXEMPTION AND IMPORT TAXES
2.1 Price for customers living in EU countries
The prices of products published on the aeronauticamilitareofficialstore.it website reflect the actual selling price of goods and include VAT.
2.2 Price for customers living outside the EU
Product prices published on the aeronauticamilitareofficialstore.it website reflect the actual selling price excluding VAT. The final invoice will reflect the VAT exemption.
2.3 Import Taxes
Based on the internal regulations of each state, shipments to non-EU countries are exempt from VAT but are subject to import fees. The Customer is fully responsible for the payment of these import taxes.
3 - SHIPPING
3.1 Shipping rates - Italy
UPS is the official courier for deliveries within Italy.
Shipping costs will be automatically calculated upon order confirmation and included in the total. Shipping is free for orders exceeding 80.00 euros.
3.2 Shipping rates - Foreign countries
UPS is the official courier for deliveries to foreign countries.
Shipping costs will be automatically calculated upon order confirmation and included in the total. Depending on the country of destination, shipping is free for orders exceeding 80.00 or 299.00 euros.
As required by trade laws, an official invoice stating the value of individual items in euros is attached to all aeronauticamilitareofficialstore.it shipments. Concerning items on sale, the invoice shows the discounted amounts.
aeronauticamilitareofficialstore.it reserves the right to offer special terms or promotions on shipping fees, which will be properly reported on the website in predetermined periods.
3.3 Shipping date
Orders from aeronauticamilitareofficialstore.it are dispatched from Monday to Friday from 8:30 am to 2 pm, excluding holidays. Orders are shipped on the first business day after the order placement date. Therefore, orders placed over the weekend will be processed starting from the following working Monday or Tuesday.
Delivery times vary based on the geographical destination of the goods. Typically, deliveries within Italy take place within 24/48 hours from the shipment day. Delivery times to Europe range between 48 and 72 hours from the date of shipment while shipments outside Europe normally take 2 to 6 business days. Delivery times are approximate and not binding in any case and exclude holidays.
3.4 Items no longer available
If a product already ordered is no longer available, aeronauticamilitareofficialstore.it undertakes to send an email to the customer to inform them that the ordered item cannot be dispatched. The customer will then have the option to choose whether to have the full amount credited to their account or credit card as soon as possible or replace the garment. Customers can access their personal area directly to view information about the status of their order.
3.5 Shipment traceability
Once an order is shipped, aeronauticamilitareofficialstore.it sends customers an email with the tracking number provided by UPS. Customers can track the status of their order directly in their personal area or by visiting www.ups.com.
3.6 Shipping insurance
aeronauticamilitareofficialstore.it shipments are insured against theft and accidental damage. The insurance loses its validity once the goods have reached their final destination.
3.7 Authorised Delivery
Upon receipt of the goods, customers are kindly requested to carefully inspect the package before signing the proof of delivery. If the package appears tampered with for any reason, customers are kindly asked to sign conditionally or reject the delivery.
In the event that the goods have been accepted with an unauthorized signature or the package has been evidently tampered with, customers are kindly asked to immediately report the issue and contact aeronauticamilitareofficialstore.it via email at firstname.lastname@example.org within 5 days.
If, for any reason, the goods cannot be successfully delivered to the address provided by the customer in the commercial contract, the customer may be responsible for the return shipping costs. These costs will be deducted from any refund owed to the customer by aeronauticamilitareofficialstore.it
3.8 Shipping documents
In accordance with international trade regulations, all shipments from aeronauticamilitareofficialstore.it are processed by the company Cristiano di Thiene Spa from Thiene (Italy) through an official invoice stating the exact value in euros of the items shipped.
It is illegal to declare amounts lower than the actual value or request that items be listed as gifts.
4 - RETURNS AND REFUNDS
4.1 How to return products
Products purchased can be returned to aeronauticamilitareofficialstore.it within 14 business days from the date of delivery. Returns will only be accepted from the same country where the order was placed.
How to request a return:
- Ensure the products are in the same condition as received, with all tags attached and intact. Items returned without tags will not be refunded.
- Fill in the online Return Form to receive the return number and confirmation. Once the form is completed, the return label will be provided for application to the package.
- Place the product in the aeronauticamilitareofficialstore.it box or an equally resistant box of the same size. The return service allows for refunds in case of theft or loss upon delivery to the aeronauticamilitareofficialstore.it warehouse in Thiene (Italy).
- Schedule the package's collection by contacting UPS, either by phone or online, within 14 business days from the delivery date.
Return shipping is free of charge only if using UPS courier. aeronauticamilitareofficialstore.it reserves the right to suspend the free return service during promotional periods (e.g., sales) or other contingencies.
The customer can opt for a different courier if preferred. In such instances, the customer will be responsible for the return costs and any potential expenses related to theft or loss.
Please note that refunds will only be processed for properly returned products. If the return does not meet the specified conditions, aeronauticamilitareofficialstore.it will not issue a refund and will return the package.
aeronauticamilitareofficialstore.it reserves the right to inspect returned goods and charge restocking costs based on the condition of the items. Additionally, photographic evidence may be requested if necessary to initiate the return process.
Check the return status in the personal area or with the UPS code on the label copy via www.ups.com.
5 - COUPON AND DISCOUNTS
If a personal discount code is available, it can be applied during payment by entering it in the dedicated "COUPON" section. This allows for a discount on purchases equivalent to the value of the coupon or a percentage discount on the total purchase.
5.2 Other promotions and discount codes
Additional promotions or discount codes may be offered, as detailed on the aeronauticamilitareofficialstore.it website pages.
6 - WEBSITE POLICY
6.1 Online items and pictures
aeronauticamilitareofficialstore.it and Cristiano di Thiene Spa disclaim all responsibility if product colors displayed on the website differ slightly from the original ones due to a particular configuration of the customer's computer or its malfunctioning.
The pictures hosted on the aeronauticamilitareofficialstore.it website are the property of Cristiano di Thiene Spa. Any unauthorized use of these pictures, without written consent from Cristiano di Thiene Spa, will be subject to legal action. For more information, please contact: email@example.com.
6.2 Availability of Items
Upon receiving the order request, the Customer Service of aeronauticamilitareofficialstore.it reserves the right to confirm the availability of the purchased items, verify the validity of the transaction, and check the details of previous transactions made by the customer on aeronauticamilitareofficialstore.it. In the event that the ordered items are not available or if, for any reason, the order cannot be processed as per the customer's request, the Customer Service of aeronauticamilitareofficialstore.it will promptly notify the customer.
6.3 Legal terms
This notice outlines the legal terms and conditions governing the aeronauticamilitareofficialstore.it website.
By accessing the aeronauticamilitareofficialstore.it website, users agree to accept and comply with all the conditions outlined in this document. aeronauticamilitareofficialstore.it reserves the right to request users who do not accept or wish to comply with these terms to refrain from using the aeronauticamilitareofficialstore.it website.
Access to the site and its related services is intended solely for personal use.
The aeronauticamilitareofficialstore.it website provides customers with information about the offered products and the opportunity to purchase them.
6.4 Property / Copyright & Trademark
aeronauticamilitareofficialstore.it and all its content are the property of Cristiano di Thiene Spa. This includes documentation, pictures, characters, design, music, software, codes, and format scripts. The material on this website is protected by copyright.
Therefore, any reproduction, modification, transmission, publication, or redistribution to third parties for commercial purposes is forbidden unless explicitly authorized by Cristiano di Thiene Spa in writing.
Cristiano di Thiene Spa does not authorize the use of the website's content or brands for any purpose other than those stated above.
6.5 Business policy
Cristiano di Thiene Spa reserves the right to reject an order if its bank cannot receive verification from the customer's bank. Cristiano di Thiene Spa also reserves the right to reject orders or refuse to provide services to anyone at any time.
6.6 Final customers
Cristiano di Thiene Spa has developed and launched the aeronauticamilitareofficialstore.it website to provide a service exclusively reserved for its customers. The products available on the aeronauticamilitareofficialstore.it website are designed for the final consumer.
Cristiano di Thiene Spa defines the final customer as a natural person acting for purposes unrelated to their business or professional activity, which may include (but is not limited to) the resale of goods purchased on aeronauticamilitareofficialstore.it. Therefore, Cristiano di Thiene Spa urges users who do not fall within the final customer category to refrain from attempting to establish business relationships with Cristiano di Thiene Spa and from placing purchase orders for products sold by Cristiano di Thiene Spa with the assistance of third parties.
Considering the business policy outlined above, Cristiano di Thiene Spa reserves the right not to process orders that are not intended for the final consumer or orders that do not comply with the aforementioned sales policies.
To place orders on aeronauticamilitareofficialstore.it, customers must:
- Be at least 18 years old;
- Fulfill the requirements necessary to enter into legally binding contracts;
- Have a valid email address.
Cristiano di Thiene Spa declares the following:
The company publishes information on its website to provide a service to its customers. However, the company disclaims all responsibility for technical, factual, and/or typographical errors, which are expected to be promptly corrected upon reporting.
The company also reserves the right to correct and modify the website whenever deemed necessary, without prior notice.
The company does not guarantee that the information published on its website complies with the laws in force in the customer's country of residence.
The company disclaims all responsibility for problems, damages, or risks the user may encounter while using the website.
The company guarantees that its website, aeronauticamilitareofficialstore.it, is protected according to international Internet standards, and if used correctly, the user will be protected from the risk of viruses.
The company disclaims all responsibility for any malfunctions attributable to the disabling of cookies in the user's browser.
The company reserves the right to amend/revise the terms and conditions contained in this legal notice by updating it whenever deemed appropriate, without any obligation to give prior notice. The user must comply with the terms contained in this legal notice and check for updates, changes, and corrections periodically.
6.8 Italian Law
The website aeronauticamilitareofficialstore.it, in compliance with Italian law and specifically the Vicenza Court, asserts the following:
Users accessing this site agree that all matters related to the use of the aeronauticamilitareofficialstore.it website shall be governed by the applicable laws of the Italian State. They also declare that, for the issues mentioned above, they will be subject to the Court of Vicenza exclusively. Cristiano di Thiene Spa does not guarantee in any way that the website's content complies with regulatory requirements in force in other countries.
It is expressly forbidden to access the aeronauticamilitareofficialstore.it website from locations where its contents are considered illegal. Users choosing to access the website from such countries are fully aware of the legal consequences and sanctions they might be subject to and will be solely responsible for compliance with local laws.
6.9 Legal Guarantee of Conformity
The vendor is liable to the purchaser, qualified as the 'consumer' in accordance with point 6.6, for any lack of conformity of the products offered on its website, provided that such lack of conformity occurs within 26 (twenty-six) months from the date of delivery of the product.
A lack of conformity does not exist if, at the time of concluding the contract, the purchaser was aware of the defect, could not overlook it with due diligence, or if the lack of conformity was caused by the purchaser themselves.
In the case of defects or lack of conformity, the purchaser will have the right to restore, at no charge, the conformity of the product by repair or replacement, unless the remedy requested is objectively impossible or excessively burdensome with respect to the other. If one of the premises set forth under the law should occur, the purchaser may alternatively request an appropriate reduction of the price or the termination of the contract and the consequent reimbursement of the sums paid. A minor lack of conformity does not give the right to terminate the contract and the consequent reimbursement of the entire price paid.
All return costs for non-compliant products will be borne by the vendor.
The legal guarantee referred to above is always applicable to the sale of the products, as governed by the Italian legislation referred to in the Consumer Code.