You can return any product purchased on aeronauticamilitareofficialstore.it within 14 working days from the delivery date. Here's how to request a return:
- Ensure that the products are in the same condition as you received them, intact, and with the tags attached. Any product that does not meet the requirements cannot be returned.
- If you purchased as a Guest, use the return form at the bottom of this page and enter the order number or the tracking code communicated via email. If you have an account, log in to your Private Area, click on the Orders section, and choose the order you would like to return.
- Follow the instructions and fill in the requested fields. Specify if you prefer a refund or an exchange. In the case of an exchange, select the size and color of the product you would like to receive. Exchange is possible only if the items have the same price. In case of refunds and bank transfer as payment method, please provide your bank details (IBAN and BIC).
- Wait to be contacted by email from the Aeronautica Militare Official Store Customer Service, who will send you the return shipping label. Once received, prepare the package and attach the UPS label on our box or on a box with the same strength and size, covering the information of the first shipment. Remember to insert the order receipt inside the package.
- Book the parcel pickup by contacting UPS, by phone or online, within 14 working days from the delivery date. Alternatively, you can send the package using the closest UPS Access Point.
The return shipping costs are free only when using UPS courier. With our return service, you will be reimbursed even in the event of theft or loss during shipment to our warehouse in Thiene (Italy).
If you choose a courier other than UPS, the return costs and any theft or loss will be charged to the customer.
Ship your return only from the country where you placed your order.
Check the status of your shipment by accessing the website www.ups.com and using the UPS tracking code provided in the label.
To return an order purchased from a guest profile, meaning without prior registration or logging into your account, please fill out the form below.