AERONAUTICAMILITAREOFFICIALSTORE.IT is the only website authorised to sell official "Aeronautica Militare" products.
All the products offered therein are therefore original and purchased directly from the manufacturer. AERONAUTICAMILITAREOFFICIALSTORE.IT is the official dealer of all the products and brands on this website. The products sold are, therefore, accurately selected according to strict quality control standards.
AERONAUTICAMILITAREOFFICIALSTORE.IT makes it possible for customers to purchase only garments already available in stock. It is not possible to order items that are not already available. Consequently, any order containing an item that, in the meantime, has become unavailable, even by mere mistake, will be cancelled.
The contract is finalised as soon as AERONAUTICAMILITAREOFFICIALSTORE.IT receives the order sent by the Customer via computer. As soon as the contract is finalised, AERONAUTICAMILITAREOFFICIALSTORE.IT commits to sending the ordered products to the customer, under the terms and restrictions listed in the present document, by always reserving the right to refuse orders from customers without adequate solvency guarantees or not falling within the "final consumer" category or, finally, if for any reason the ordered product is not available for sale.
All the provisions of the present Terms of Sale are accepted unconditionally upon Order confirmation and the Customer commits to respecting them in his/her relations with AERONAUTICAMILITAREOFFICIALSTORE.IT.
Therefore, by placing the Order, the Customer confirms that he/she is fully aware of and fully accepts these Terms, as well as other information to be found in the webpages listed here and/or those whose link is provided.
1 - PAYMENT
1.1 Payment methods
The item purchased must be paid upon order confirmation by using the following methods: credit card, bank transfer, PayPal or cash (fixed service rates 10, 66 EURO + VAT).
There are no commissions or risks. Credit card data is encrypted during transmission and managed directly by the PayPal payment platform we use: AERONAUTICAMILITAREOFFICIALSTORE.COM will never be able to access it in any way.
Using PayPal is easy. PayPal does not require financial and/or personal information to be shared at every purchase.
To pay with PayPal, all you need to do is create an account, confirm your e-mail address and add a payment method to the account itself.
AERONAUTICAMILITAREOFFICIALSTORE.IT also accepts Bank Transfers.
The bank details needed to complete the transaction successfully will be shown at the time of payment.
We will ship your order when the transfer will be credited to our account.
It is important to indicate the order number you will find in the order confirmation e-mail in the reason for payment.
We remind customers who use this payment method that, should the Bank Transfer not be credited to our bank account within 4 (four) business days (Italy) and 8 (eight) business days (foreign countries) from order placement, AERONAUTICAMILITAREOFFICIALSTORE.IT will reserve the right to cancel the order.
We would like to inform you that, for each bank transfer disposition, bank expenses have to be at your charge so you have to give specific instructions to your bank regarding this. The amount we will receive has to correspond to the order.
Cash on delivery
AERONAUTICAMILITAREOFFICIALSTORE.IT also makes it possible to use the "CASH ON DELIVERY" method only for orders not exceeding 2999.99 EURO, which will entail a 10.66 EURO + VAT fixed rate.
In case a COD order does not succeed for reasons attributable to the customer, AERONAUTICAMILITAREOFFICIALSTORE.IT reserves the right not to accept future orders with the same payment method.
We also remind our customers that they should wait for the UPS courier with the exact amount of money in cash: the former, in fact, does not have the change and, consequently, the delivery will not be successful unless you pay the exact amount of money.
2 - VAT EXEMPTION AND IMPORT TAXES
2.1 Price for customers living in Italy and EU countries
Product prices published on the AERONAUTICAMILITAREOFFICIALSTORE.IT website reflect the actual selling price of goods and include VAT.
2.2 Price for customers living outside the EU
Product prices published on the AERONAUTICAMILITAREOFFICIALSTORE.IT website reflect the actual selling price including VAT and the Tax Free price. Therefore, in case of orders to be dispatched to non-EU countries, the total amount will be automatically calculated online by subtracting VAT. The final invoice will reflect the VAT exemption.
2.3 Import Taxes
Depending on each State's internal rules, shipments to non-EU countries are exempt from VAT (Value Added Tax), but are subject to import fees (DDU - Delivery Duties Unpaid).
The final customer is fully responsible for the payment of these import taxes (DDU).
Product prices published on the AERONAUTICAMILITAREOFFICIALSTORE.IT website reflect the actual selling price including VAT and do NOT include import taxes (which are based on each State's internal rules). Should VAT not be due, the system will deduct it from the total amount upon order placement.
3 - SHIPPING
3.1 Shipping rates - Italy
UPS is our official courier for deliveries to Italy.
Shipping costs will be automatically calculated upon order confirmation and included in the same.
Shipping is free for orders exceeding 299.00 EUR.
Delivery times depend on the goods' geographical destination. All deliveries to Italy normally occur within 24/48 hours from the shipment day (excluding holidays).
Delivery times to Europe, instead, range between 48 and 72 hours from the date of shipment (excluding holidays).
Finally, shipments outside Europe normally take 2 to 6 business days from the date of shipment.
Orders received during the weekend (i.e. from Friday afternoon to Sunday night) will be shipped on the following Monday or Tuesday.
Delivery times are, in any case, approximate and not binding.
3.2 Shipping rates - Foreign countries
UPS is our official courier for deliveries to foreign countries.
Shipping is free for orders exceeding 299.00 EUR.
As required by trade laws, an official invoice stating the value of individual items in EURO is attached to all AERONAUTICAMILITAREOFFICIALSTORE.IT shipments. Concerning items on sale, the invoice shows the discounted amounts.
Important things to know about shipments to Russia
The Russian Customs has set limits for shipments to many cities: the order amount (including items and shipping fees) cannot exceed 40,50 EURO in Moscow, Nizhniy Novgorod, Krasnodar, Novorossiysk, Stavropol, St. Petersburg (Leningrad included) and Vladivostok.
The order amount (including shipping fees) must not exceed 200 EURO in all other cities.
Therefore, we ask you to verify that the shipment meets these requirements.
Note Aeronauticamilitareofficialstore.it reserves the right to offer special terms or promotions on shipping fees, which will be properly reported on the website in predetermined periods.
3.3 Shipping date
Orders are shipped by AERONAUTICAMILITAREOFFICIALSTORE.IT from Monday to Friday 8:30 -14: 00, excluding holidays. Orders placed during the weekend will be processed starting from the following Monday morning.
3.4 Available products: immediate shipment
Orders are shipped on the first business day after the order placement date.
3.5 Items no longer available
In case a product already ordered is no longer available, AERONAUTICAMILITAREOFFICIALSTORE.IT commits to sending an e-mail to the customer to inform him/her that the ordered item cannot be sent.
The customer will then be allowed to choose whether to have the full amount credited to his/her account or credit card as soon as possible or replace the garment.
By accessing their personal area directly, Customers can view information about the status of their order.
3.6 Shipment traceability
As soon as an order is shipped, AERONAUTICAMILITAREOFFICIALSTORE.IT sends Customers an e-mail with the tracking number provided by UPS. Customers can track the status of their order directly on their personal area or by visiting www.ups.com.
3.7 Shipping insurance
AERONAUTICAMILITAREOFFICIALSTORE.IT shipments are insured against theft and accidental damage. The insurance loses its validity once the goods have reached their final destination.
3.8 Authorised Delivery
Once they receive the goods, customers are kindly asked to carefully inspect the package before signing the proof of delivery.
Should the package look tampered with for any reason, customers are kindly asked to sign conditionally or reject the delivery.
In case the goods have been accepted with an unauthorised signature or the package has been evidently tampered with, customers are kindly asked to immediately report the fact and contact AERONAUTICAMILITAREOFFICIALSTORE.IT at email@example.com within 5 days.
If, for any reason, the goods cannot be successfully delivered to the address provided by the Customer in the commercial contract, the Customer him/herself will likely have to pay for the return of the package to the sender. Such amounts will be deducted from any refund due to the Customer by AERONAUTICAMILITAREOFFICIALSTORE.IT.
3.9 Shipping documents
As required by international trade regulations, all AERONAUTICAMILITAREOFFICIALSTORE.IT shipments are managed by the company Cristiano di Thiene Spa from Thiene (VI) through an official invoice stating the exact value in EURO of the items shipped.
It is illegal to state amounts lower than the actual ones or request that items are listed as gifts.
4 - RETURNS AND REFUNDS
4.1 How to return products
The products purchased can be returned to aeronauticamilitareofficialstore.it within 14 business days from the date of delivery.
How to request a return:
1) Make sure the products are in the same conditions in which you received them, with all tags attached and intact.
2) Make sure the safety cord is still attached to the garment. Items returned without this cord will not be refunded.
3) Fill in the online Return Form to receive your return number and the goods return confirmation from www.aeronauticamilitareofficialstore.it. Once you will have filled in the form, you will receive the return label to be applied to the package.
4) Put the product in the aeronauticamilitareofficialstore.it box (or in an equally resistant box of the same size). Our return service provides for refunds in case of theft or loss upon delivery to our Thiene (VI) warehouse.
5) Book the package's collection by contacting UPS, on the phone or online, within 14 business days from the delivery date to arrange the pick-up date. Return shipping is free of charge.
Return shipping is free of charge only if you use our UPS courier.
Aeronauticamilitareofficialstore.it reserves the right to suspend the free return service during promotional periods (e.g. sales) or other contingencies.
You can choose a different courier if you prefer. In this case, you will have to pay for the return and any theft or loss that might occur.
Please note that we can only refund properly returned products. If the return does not meet the conditions listed, aeronauticamilitareofficialstore.it will not be able to issue a refund and will send the package back to you.
You can always check the return status in your personal area or by using the UPS code you will find on your copy of the label by accessing the website www.ups.com.
Please also note that:
We will only accept returns from the same country the order was placed in.
Garments returned without the safety cord will not be refunded.
The label to be applied to the package must contain the following information:
Recipient: Cristiano di Thiene Spa, Via dell'Artigianato 4, 36016 Thiene (VI) Italy.
Payment terms: "Bill to the recipient."
the recipient's UPS code is X7035W.
AERONAUTICAMILITAREOFFICIALSTORE.IT reserves the right to check the returned goods and charge restocking costs depending on the conditions of the goods themselves.
AERONAUTICAMILITAREOFFICIALSTORE.IT reserves the right to request photographic evidence if necessary to start the return process.
AERONAUTICAMILITAREEOFFICIALSTORE.IT reserves the right to suspend the free return service during promotional periods (e.g. sales) or similar circumstances.
5 - COUPON AND DISCOUNTS
If you have a personal discount code, you can use it upon payment by typing it into the dedicated "COUPON" section.
This will allow you to get a discount on purchases equal to the value of your coupon or a discount percentage on purchases.
5.2 Other possible promotions and discount codes
Other promotions or discount codes can be offered depending on what reported on the pages of the WWW.AERONAUTICAMILITAREOFFICIALSTORE.IT website.
5.3 Air Force Members Discount
The "Aeronautica Militare" brand's license agreement provides for a specific discount reserved for current and retired members of the Italian Air Force.
In order to obtain this special discount, eligible ones must create an account on the e-commerce website, www.aeronauticamilitareofficialstore.it, by using their institutional e-mail address (firstname.lastname@example.org).
After registering and logging in, you will be shown prices already discounted.
Please notice that the discount reserved for Air Force members cannot be combined with other promotions or applied to the Watches category
6 - WEBSITE POLICY
6.1 Online items and pictures
AERONAUTICAMILITAREOFFICIALSTORE.IT and Cristiano di Thiene Spa decline all responsibility in case product colours displayed on the website are slightly different from the original ones because of a particular configuration of the Customer's computer or its malfunctioning.
The pictures hosted on the AERONAUTICAMILITAREOFFICIALSTORE.IT website are the property of Cristiano di Thiene Spa.
Any use of such pictures not authorised by Cristiano di Thiene Spa through written consent will be prosecuted by law.
For more information please contact: email@example.com.
6.2 Product availability
Once an order request is received, the Order Department of AERONAUTICAMILITAREOFFICIALSTORE.IT reserves the right to re-confirm the availability of the goods purchased and verify the validity of the transaction and the details of previous transactions carried out by the Customer on AERONAUTICAMILITAREOFFICIALSTORE.IT.
In case the ordered items are not available, or if, for some reason, the order cannot be processed as per the Customer's request, the Order Department of AERONAUTICAMILITAREOFFICIALSTORE.IT will promptly notify the Customer him/herself.
6.3 Legal terms
This notice contains the legal terms and conditions governing the AERONAUTICAMILITAREOFFICIALSTORE.IT website.
By accessing the AERONAUTICAMILITAREOFFICIALSTORE.IT website, users agree to accept and comply with all the conditions contained in this document.
AERONAUTICAMILITAREOFFICIALSTORE.IT reserves the right to ask the Users who do not accept, or do not wish to comply with these terms, to avoid using the AERONAUTICAMILITAREOFFICIALSTORE.IT website.
Access to the site and the related services is intended solely for personal use.
The AERONAUTICAMILITAREOFFICIALSTORE.IT website gives Customers information about the offered products, as well as the opportunity to purchase them.
6.4 Property / Copyright & Trademark
AERONAUTICAMILITAREOFFICIALSTORE.IT and all its content is the property of Cristiano di Thiene Spa.
This includes documentation, pictures, characters, design, music, software, codes and format scripts. The material on this website is protected by copyright.
For this reason, any reproduction, modification, transmission, publication or redistribution to third parties for commercial purposes is forbidden unless explicitly authorised by Cristiano di Thiene Spa in writing.
Cristiano di Thiene Spa does not authorise the use of the website's content or brands for any other purpose than the ones written above.
6.5 Business policy
Cristiano di Thiene Spa reserves the right to reject an order in case its bank is not able to receive verification from the Customer's bank. Cristiano di Thiene Spa reserves the right to reject orders or refuse to provide services to anyone at any time.
6.6 Final customers
Cristiano di Thiene Spa has created and published the AERONAUTICAMILITAREOFFICIALSTORE.IT website in order to offer a service exclusively reserved for its Customers.
The products sold on the AERONAUTICAMILITAREOFFICIALSTORE.IT website are intended for the Final Consumer.
Cristiano di Thiene Spa defines the Final Customer as a natural person acting for purposes not related to his/her business or professional activity, which may include (but not be limited to) the resale of goods purchased on AERONAUTICAMILITAREOFFICIALSTORE.IT.
Therefore, Cristiano di Thiene Spa invites all users that do not fall within the Final Customer category to refrain both from trying to establish business relationships with Cristiano di Thiene Spa and sending purchase orders of products sold by Cristiano di Thiene Spa with the help of third parties.
In view of the business policy described above, Cristiano di Thiene Spa reserves the right not to process orders not intended for the Final Consumer or orders that do not comply with the above-mentioned sales policies.
In order to place orders on AERONAUTICAMILITAREOFFICIALSTORE.IT, Customers must:
1) be at least 18 years old.
2) Meet the requirements needed to sign legally binding contracts.
3) Have a valid e-mail address.
Cristiano di Thiene Spa declares the following:
- The Company publishes information on its website in order to provide a service to its customers
- The Company, however, declines all responsibility concerning technical, factual and/or typographical errors for which immediate correction is expected upon reporting.
- The company also reserves the right to correct and modify the website whenever it deems it necessary, without prior notice.
- The company does not guarantee that the information published on its website complies with the laws in force in the Customer's country of residence.
- The company declines all responsibility for problems, damages or risks the user may encounter while using the website.
- The company guarantees that its website, AERONAUTICAMILITAREOFFICIALSTORE.IT, is protected according to international Internet standards. If he/she uses it correctly, he/she will be protected from the risk of viruses.
- The company declines all responsibility for any malfunctions attributable to the disabling of cookies in the user's browser.
- The company reserves the right to amend/revise the terms and conditions contained in this legal notice by updating it whenever it deems it appropriate, without any obligation to give prior notice. The user must comply with the terms contained in this legal notice and check for updates, changes and corrections periodically.
6.8 Italian Law
The website AERONAUTICAMILITAREOFFICIALSTORE.IT, by complying with the Italian law and, in particular, the VICENZA Court, states the following:
"Users who access this site agree that all matters relating to the use of the AERONAUTICAMILITAREOFFICIALSTORE.IT website shall be governed by the applicable law of the Italian State. They also declare that, for the issues mentioned above, they will be subject to the Court of Vicenza exclusively. Cristiano di Thiene Spa does not guarantee in any way that the website's content complies with regulatory requirements in force in other countries.
It is expressly forbidden to access the AERONAUTICAMILITAREOFFICIALSTORE.IT website from places where their contents are considered illegal. Users who choose to access the website from such countries are fully aware of the legal consequences and sanctions they might be subject to and will be solely responsible for compliance with local laws. "
6.9 Legal Guarantee of Conformity
The Vendor is liable to the Purchaser - who is qualified as the “consumer” in accordance with point 6.6 - for any lack of conformity of the Products offered on its website, whereby such lack of conformity occurs within 24 (twenty-four) months from the date of delivery of the Product itself.
A lack of conformity does not exist if, at the time of concluding the contract, the Purchaser was aware of the defect, could not overlook it with due diligence or if the lack of conformity was caused by the Purchaser themselves.
In the case of defects or lack of conformity, the Purchaser will have the right to restore, at no charge, the conformity of the Product by repair or replacement, unless the remedy requested is objectively impossible or excessively burdensome with respect to the other. It is understood that the Purchaser shall forfeit such a right if he or she does not formally notify the Vendor regarding the lack of conformity within 2 (two) months from the date in which the defect is discovered. If one of the premises set forth under the law should occur, the Purchaser may alternatively request an appropriate reduction of the price or the termination of the contract and the consequent reimbursement of the sums paid. A minor lack of conformity does not give the right to terminate the contract and the consequent reimbursement of the entire price paid.
All return costs for non-compliant Products will be borne by the Vendor.
The legal guarantee referred to above is always applicable to the sale of the Products, as governed by the Italian legislation referred to in the Consumer Code.