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FAQ

PURCHASE

The list of countries to which aeronauticamilitareofficialstore.it ships is available on the SHIP TO section at the top right of the Store pages. We recommend that you choose the shipping country before adding the products to your shopping cart.

If your country is not on the list, the reason could be that aeronauticamilitareofficialstore.it does not ship to this area. If you have any question or doubt, please contact us at ecommerce@cristianodithiene.com

It is not possible to add your VAT number on the invoice as we do not issue invoices to companies. Invoices are only issued to private customers and act as proof of payment. 

Orders paid through PayPal or credit cards will be automatically cancelled by our system after a few hours if we do not receive the payment. Orders paid by bank transfer will be automatically cancelled by our system after 15 days from the date of the purchase. We recommend that you transfer the amount within 3 working days from the date of purchase as bank procedures may take up to 10 days to be finalized.  

You can find the link to our Store Locator at the bottom of every store page.  

The list of countries to which aeronauticamilitareofficialstore.it ships is available on the SHIP TO section at the top right of the Store pages. We recommend that you choose the shipping country before adding the products to your shopping cart.

If your country is not on the list, the reason could be that aeronauticamilitareofficialstore.it does not ship to this area. If you have any question or doubt, please contact us at ecommerce@cristianodithiene.com

It is not possible to add your VAT number on the invoice as we do not issue invoices to companies. Invoices are only issued to private customers and act as proof of payment. 

Orders paid through PayPal or credit cards will be automatically cancelled by our system after a few hours if we do not receive the payment. Orders paid by bank transfer will be automatically cancelled by our system after 15 days from the date of the purchase. We recommend that you transfer the amount within 3 working days from the date of purchase as bank procedures may take up to 10 days to be finalized.  

You can find the link to our Store Locator at the bottom of every store page.  

PAYMENT

We accept payments through debit and credit cards, PayPal, and bank transfer.  

Card payments are processed through the PayPal platform; hence, you will be redirected to an external page at the time of purchase.  

With PayPal, you have the option to make payments in 3 installments; all conditions can be found on the provider's website.  

Cash on delivery is not available on our website. 

If you are experiencing issues with completing the payment, please contact us by sending an email to ecommerce@cristianodithiene.com or call +39 0445 380330. We will promptly assist you in resolving the problem. Alternatively, you can choose a different payment method. 

The Coupon Code is a personal secret code comprising letters and numbers sent to the customer via e-mail during special promotions. It is exclusive to www.aeronauticamilitareofficialstore.it and cannot be redeemable for cash. To use it, enter the Coupon Code in the designated section during checkout before proceeding to the payment.  

All countries outside the European Union are exempt from VAT but are subject to import taxes.  

The end customer is responsible for paying import duties and taxes. These charges are calculated upon the package's arrival at the respective customs office and depend on several factors, such as each country's internal regulations, the value, and the type of purchased goods. 

Customs duties are not included in the purchase price of the item or in the shipping costs. 

We accept payments through debit and credit cards, PayPal, and bank transfer.  

Card payments are processed through the PayPal platform; hence, you will be redirected to an external page at the time of purchase.  

With PayPal, you have the option to make payments in 3 installments; all conditions can be found on the provider's website.  

Cash on delivery is not available on our website. 

If you are experiencing issues with completing the payment, please contact us by sending an email to ecommerce@cristianodithiene.com or call +39 0445 380330. We will promptly assist you in resolving the problem. Alternatively, you can choose a different payment method. 

The Coupon Code is a personal secret code comprising letters and numbers sent to the customer via e-mail during special promotions. It is exclusive to www.aeronauticamilitareofficialstore.it and cannot be redeemable for cash. To use it, enter the Coupon Code in the designated section during checkout before proceeding to the payment.  

All countries outside the European Union are exempt from VAT but are subject to import taxes.  

The end customer is responsible for paying import duties and taxes. These charges are calculated upon the package's arrival at the respective customs office and depend on several factors, such as each country's internal regulations, the value, and the type of purchased goods. 

Customs duties are not included in the purchase price of the item or in the shipping costs. 

RETURNS AND EXCHANGES 

If, for any reason, you are not satisfied with your purchase, you can return any product within 14 days of the order's delivery date. All the information you need for a return can be found in the Refunds and Exchanges section at the bottom of the Aeronautica Militare Online Store pages. 

Our garments undergo strict quality controls. In the unfortunate event that non-conforming products are shipped, please contact our Customer Service within 8 days from the delivery date. Please note that you may be asked to send us some photos to better understand the situation. 

The refund time varies depending on the payment method used for the purchase. 

Credit Card or PayPal: within 72 hours after the receipt of the goods at our warehouse. 

Bank transfer: approximately 5 working days after the receipt of your return at our warehouse. If the refund is to be issued to your bank account, please provide your bank details in the notes of the online return form. 

If, for any reason, you are not satisfied with your purchase, you can return any product within 14 days of the order's delivery date. All the information you need for a return can be found in the Refunds and Exchanges section at the bottom of the Aeronautica Militare Online Store pages. 

Our garments undergo strict quality controls. In the unfortunate event that non-conforming products are shipped, please contact our Customer Service within 8 days from the delivery date. Please note that you may be asked to send us some photos to better understand the situation. 

The refund time varies depending on the payment method used for the purchase. 

Credit Card or PayPal: within 72 hours after the receipt of the goods at our warehouse. 

Bank transfer: approximately 5 working days after the receipt of your return at our warehouse. If the refund is to be issued to your bank account, please provide your bank details in the notes of the online return form. 

GIFT CARD 

Purchasing the Gift Card is straightforward: choose the amount, enter the recipient's email address, and add a personalized message. Once the payment is completed, the Gift Card, along with all the necessary information for its use, will be emailed to the recipient. Gift Cards are exclusively delivered in digital format. 

Use of the Aeronautica Militare Gift Card implies acceptance of the terms and conditions. Please read the terms and conditions carefully and keep a copy for future reference. 

No, Gift Cards can only be redeemed online on the official aeronauticamilitareofficialstore.it website. 

To utilize the Aeronautica Militare Gift Card, please refer to the email you received upon the Gift Card purchase. Inside, you will find your personal and secret code to enter during the checkout process. 

Yes, the Gift Card is valid for 12 months from the date of the confirmation email. 

You can check the Gift Card balance at any time through your personal account page. 

Certainly, it can be used for one or more orders, even if the order value exceeds the available amount on the Gift Card. In such cases, the price difference can be covered using a Credit Card or PayPal. 

If your Aeronautica Militare Gift Card is lost or stolen, please contact our Customer Service immediately to deactivate it. Refund is not provided. Aeronautica Militare Official Store assumes no responsibility for stolen, lost, or damaged gift cards or for any purchases made with a lost or stolen Aeronautica Militare Gift Card. 

Purchasing the Gift Card is straightforward: choose the amount, enter the recipient's email address, and add a personalized message. Once the payment is completed, the Gift Card, along with all the necessary information for its use, will be emailed to the recipient. Gift Cards are exclusively delivered in digital format. 

Use of the Aeronautica Militare Gift Card implies acceptance of the terms and conditions. Please read the terms and conditions carefully and keep a copy for future reference. 

No, Gift Cards can only be redeemed online on the official aeronauticamilitareofficialstore.it website. 

To utilize the Aeronautica Militare Gift Card, please refer to the email you received upon the Gift Card purchase. Inside, you will find your personal and secret code to enter during the checkout process. 

Yes, the Gift Card is valid for 12 months from the date of the confirmation email. 

You can check the Gift Card balance at any time through your personal account page. 

Certainly, it can be used for one or more orders, even if the order value exceeds the available amount on the Gift Card. In such cases, the price difference can be covered using a Credit Card or PayPal. 

If your Aeronautica Militare Gift Card is lost or stolen, please contact our Customer Service immediately to deactivate it. Refund is not provided. Aeronautica Militare Official Store assumes no responsibility for stolen, lost, or damaged gift cards or for any purchases made with a lost or stolen Aeronautica Militare Gift Card. 

The only and original on-line store authorized by the Italian Air Force
The only and original on-line store authorized by the Italian Air Force
The only and original on-line store authorized by the Italian Air Force
The only and original on-line store authorized by the Italian Air Force